About us
OUR GUARANTEE
Shopping with RENTFORYOURVACATION is absolutely safe -- you never have to worry
about credit-card safety when you are shopping at our site. We guarantee that
each purchase you make is protected and safe. If fraudulent charges are ever
made, you will not have to pay for them. See guarantee details below.
GUARANTEE DETAILS
In general, under federal law, you will not be liable for more than US$ 50.00
of fraudulent charges. In the unlikely event that you are subject to fraudulent
charges, remember to first notify your credit card provider in accordance with
its reporting rules and procedures. If, for whatever reason, you are held
responsible for this amount, RENTFORYOURVACATION will cover the entire liability
for you, up to US$ 50.00, as long as the unauthorized use of your credit card
resulted through no fault of your own from purchases made from RENTFORYOURVACATION
while using our secure server.
STILL PREFER TO ORDER BY PHONE OR FAX?
We gladly accept orders via phone or fax. Simply place the items you want in
your Shopping Cart and proceed to Checkout. On our Order Form, instead of
entering your credit card, select Pay by Phone as your payment method. To
complete your purchase by phone, please wait two hours before calling. This
will ensure that your order is in our system. Then call , Monday
to Friday from 8:30 AM to 5 PM Eastern Time (GMT -5), and ask for Customer
Service. Customers outside the U.S. or Canada,
please call .
YOUR CREDIT CARD GUARANTEE
In addition to our RENTFORYOURVACATION guarantee, our credit card partners offer
programs to protect you against fraud when shopping online at RENTFORYOURVACATION.
YOUR PRIVACY
At RENTFORYOURVACATION, we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized trading experience.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
- When you order, we need to know your name, email address, mailing address, credit card number of your company, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
- We may personalize your shopping experience by using your purchases and site behavior to shape our recommendations about rental properties that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
- We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new RENTFORYOURVACATION services, and special offers we think you'll find valuable. If you would rather not receive this information, visit Your Account to change your preferences. Make sure to change your preferences for each account or email address you have left with us.
HOW DOES RENTFORYOURVACATION PROTECT CUSTOMER INFORMATION?
RENTFORYOURVACATION uses the latest encryption technology to keep your personal
information safe. All your ordering information -- including your name,
address, and your company credit card number -- is encrypted using a secure server
for maximum security. Your credit card and billing information cannot be read
as it travels to our ordering system. To ensure that your information is even
more secure, once we receive your credit card information, we store it on a
server that isn't accessible from the Internet. We're so certain that our
online order systems are secure that we back it up with a guarantee. In the
unlikely event that you are subject to fraudulent charges, remember to first
notify your credit card provider in accordance with its reporting rules and
procedures. If, for whatever reason, you are held responsible for any
fraudulent charges made on our site, RENTFORYOURVACATION will cover the entire
liability for your company, up to US$ 50.00, as long as the unauthorized use of
your credit card resulted through no fault of your own from purchases made from
RENTFORYOURVACATION while using our secure server.
Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone. (For details, see the Payment option section of our Help Desk.)
WHAT ABOUT "COOKIES"?
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive. Our site uses cookies to speed
navigation, keep track of items, and provide you with custom-tailored content.
We also use cookies to remember information you gave us so you don't have to
reenter it each time you visit the site. By showing us how and when shoppers
use the site, cookies also help us see which areas are popular and which are
not. Many improvements and updates to the site are based on the data derived
from these cookies, such as total number of visitors and pages viewed. Most
browsers are initially set to accept cookies. If you'd prefer, you can set
yours to refuse cookies. You will still be able to order from RENTFORYOURVACATION
using the Cart.
HOW DOES RENTFORYOURVACATION DISCLOSE THE INFORMATION IT COLLECTS TO OUTSIDE PARTIES?
From time to time, RENTFORYOURVACATION shares client information with trustworthy
third parties. You can tell us not to share this information at any time. Also,
RENTFORYOURVACATION may provide aggregate statistics about our clients, sales,
traffic patterns, and related site information to reputable third-party
vendors, but these statistics will include no personally identifying information.
RENTFORYOURVACATION may release account information when we believe, in good
faith, that such release is reasonably necessary to (i) comply with law, (ii)
enforce or apply the terms of any of our user agreements, or (iii) protect the
rights.
HOW DOES RENTFORYOURVACATION ALLOW CUSTOMERS TO UPDATE OR CHANGE THE INFORMATION IT
COLLECTS?
If at any time you would like to change any information in your account, just
go to the My Profile link at the left of any page. This will take you to the My
Profile page. Click on My profile. Here you can change or update your email
address and password, billing address, payment options, shipping options,
address book, and general preferences. Then click Save My Changes.
Please reply to the email using the email address at which you have received mailings from us, and we will remove you from our list. If you have more than one email address, please include the others in your email.
WHAT IS THE RENTFORYOURVACATION POLICY ABOUT LINKS TO THIRD-PARTY WEB SITES?
When you click on links and/or ad banners that take you to third-party web
sites, you will be subject to the third parties' privacy policies. While we
support the protection of privacy on the Internet, RENTFORYOURVACATION cannot be
responsible for the actions of third parties. We encourage you to read the
posted privacy statement whenever interacting with any web site.
YOUR CONSENT
By using our web site, you consent to the collection and use of this
information by RENTFORYOURVACATION. If we decide to change our privacy policy, we
will post those changes on this page so that you are always aware of what
information we collect, how we use it, and under what circumstances we disclose
it.
